Yes, my title is right and true, 

"Kina Bank Vision City has Issued my Business SME Account but Kina Bank Waigani Pending Issuing my 2 Fixed Deposit Certificates"

(What I mean by Kina Bank Waigani is the bank office opposite to Holiday Inn.)

It has taken more than 1 year now, almost 20 months, my 2 Fixed Deposit Accounts, which I hold my deposit account number, printed with total amount exactly as I deposited printed on it.

The question for me is this, "Why the same bank, and in the same city, and in capital city, but operate in two different and separate culture and work ethics?

I know organizational culture, how the culture is formed, and what make this look like it now. I heard a lot about the theory of change in relation to organisational culture. Based on this, I can see the culture of serving and work ethics of those in Waigani Office, Opposite of Holiday Inn Hotel have not yet changed. I am guessing, and almost certain, that all of the staff at this office are from a previous bank, that has merged into or to become Kina Bank. In comparison, Kina Bank Vision City as brand-new all-Kina-Bank workers, they have vibrant and new energy. Everybody just standing by, even walking by the office inside the building will feel, there is Kina Bank, and this is a good office, good energy, good vibration.

On the opposite is what you see at the other office I am referring to. You feel really like you are entering into a hospital queue or airline ticket office, by queuing and by the workers inside greet you and follow up your request you will certainly feel that you have entered a government office atmosphere, not really a bank, let alone a commercial bank.

The outcome is clear, well at least for me. Well, at least I speak for my own personal experience and personal lesson. It is that my fixed Deposits at the Waigani Office are not being processed because they staff or bankers working there are not serving, they are there to be served. Or else, they do not know what they are supposed to do, or worse, they do not know what to do to solve such a problem.

I have phoned the office. I have visited the office, with this one and only request: Issue my Fixed Deposits Certificates. Three times, they told me to wait. And I am waiting still. This is already 20 months. After 4 months from now, then it will be 2 years, or 24 months, times how many days, times how many hours these people work in bank carry out their jobs.

What is left for me to do is JUST PRAY, and while praying to God, Jesus Christ, I write this report in my own blog. I am petitioning God to do something. I have petitioned the bank 3 times, and will phone them and visit them, but before that I write this note here in this blog. Then I will pray, ....... that is all I can do.....and surely....I have to do...

WHILE complaining to God and to Kina Bank about this, at least I have to thank God that my Kina Business Account for my Company PAPUAmart.com LTD has been set up, and I am looking forward to receive other facilities available to run a fully PNG (100%) PNG Owned company focused on Online Business (Netpreneurship in Melanesia)

I am looking forward to see what Kina Bank will offer, particularly with Vision City Branch of Kina Bank, to support my 

1. Domain Name Registration Company at 
1. https://cheaphosts.us, 
2. https://wantok.biz  
3. https://wantok.click
4. https://buyselldomain.business
2. Website Hosting at 
1. https://alpraresellerhost.com
2. https://host.yumiyet.com
3. https://host.8plus1.org (online for churches, church workers, congregations and Christians)
3. Online Tickets and Hotel Bookings
1. https://gomelanesia.com
2. https://comparefares.net
3. https://kiwi.comparefares.net
4. Online Retail and Drop shipping Websites
1. https://melanesiamart.com
2. https://papuamart.com
3. https://melanesiastore.com

INSTANT, Yes... AGAIN.... INTSTANT Issuing of Visa Card at Kina Bank, Vision City Branch

I have stated my frustration and complain against very late issuing of my Visa Card at Kina Bank Waigani Branch, Port Moresby Papua New Guinea. I said there that I telephoned and even IN boxed them on Facebook Messenger, and they expressed their regret and promised to fix it, but on all occasions they failed.

1. It took me almost 1 year waiting for my visa card, which was then stolen a few months later on 1 December 2021.
2. I has taken me almost 2 years now, after I submitted my Application Forms for issuing two Fixed Deposits that I already deposited some years back.

 Well, that is the bad news.

But there is a good news. That is the title of this note.

The good news is that Kina Bank, particularly Kina Bank Vision City Branch is the fastest bank in delivering services in all Papua New Guinea:

1. The fastest in organising customers coming in
2. The fastest in serving the Deposit/ Witdrawal section
3. The fastest in issuing Visa Debit Card, and once more
4. The fastest in opening Kina Bank SME Business Accouunt

AND

Please note, I am writing based on my personal experience. None of the above 4 fastest ones are based on stories, but all based on my personal story. And again, please note, the experience I am talking here is not ones from some months ago, but something I just experienced within the first and second week of May 2022.

So...

So, the reason I am writing this note is twofold. The first being to educate public in Papua New Guinea, who are doing banking activities that when you come to Kina Bank Vision City, I assure you that you will definitely get the fastest services every across Papua New Guinea.

The world's fastest delivery country is surely Hong Kong, then Singapore. Others follow far behind. And Papua New Guinea is the first one from bottom. Everything seems stay still, even though things are happening.

When you go to Kina Bank Waigani Branch, you will get very late and slow services. I am sorry to say this, but I cannot help stay back and do nothing about this.

I do not want to compare with the competitor bank, which has the longest queue in the whole world. And I want to say, that I did open a new account, applied for Internet Banking and Visa Card, but they told me to come a week later. I went back, then they told me to come another week again. They told me this after I had waited for almost 4 hours. Remember, I went there 7:AM even before that bank was opened. I was among the first customers lined up, but got the service almost 4 hours later.

So....

So, my second purpose of writing this note is that Government officials, particularly Customer Service, Public Service Delivery Section or Banking Authorities should step in and help us speeding up the services delivery and help us experience what is the meaning of being citizens of an independent state called Papua New Guinea, let alone, the Richest Black Christian Nation on Earth, which I am sorry to say, but I am very embarrassed to hear this way of thinking.