Tuesday, August 15, 2023

Subject: Notice of Complaint and Request for Investigation


I am writing to express my deep concern regarding what appears to be a recurring issue with my Visa transactions at BSP. I believe there has been a consistent pattern of erasing Visa transactions, followed by double deductions which has left me and potentially other customers confused and frustrated.

I have noticed discrepancies in my account statements where certain Visa transactions seem to have been omitted or erased, only to be followed by double deductions for the corresponding transaction. This has caused significant confusion, inconvenience, and financial hardship for me. Additionally, I have found it extremely difficult to validate my complaints with the statements provided, as they have been altered or partially erased.

I strongly believe that such practices amount to deceiving your customers and go against the principles of transparency, trust, and fair business practices. I am reaching out to express my concerns and request a thorough investigation into these matters. It is my hope that you take this issue seriously and take the necessary steps to rectify and prevent such occurrences from happening in the future.

I kindly request the following:

A comprehensive investigation into the erasing and double deduction of Visa transactions, along with an explanation for these errors.

A clear and concise response addressing my concerns and outlining the actions taken to rectify the situation.

Prompt reimbursement for any irregular charges incurred due to these errors.

Improved transparency in providing accurate and unaltered account statements to customers.

Assurance that measures will be put in place to prevent similar incidents in the future.

We would appreciate a timely response regarding this matter. It is our sincere hope that our correspondence can lead to a resolution, ensuring fairness and trust between both parties.

We also intend to escalate this issue to the appropriate regulatory authority if necessary, in order to protect the rights and interests of all affected customers. However, we hope it doesn't come to that and we can resolve this matter amicably.

Thank you BSP team for your attention to this matter. We look forward to a prompt response.

Yours sincerely,



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