Friday, January 14, 2022

Kina Bank Response to my Facebook Messages

 With frustration, I complained against Kina Bank Promise on that it servers the customer with priority.

Read the following messages, and please make your own conclusion.

These messages are sent to my private inbox, but I want to put this out in order to share with other customers out there, in case they have the same problem and communications happening. 

If you have the same problem, just inbox me at my FB

Hi Wewo, 

Thank you for your comment on our recent SME Facebook post.  

We're sorry to hear that we've not met your expectations on turn around times, we take pride in the service we offer customers both in and outside of the branch.  

So we can understand your situation better and then follow up on it, can you please advise which branch you applied for your Fixed Deposit Account, the date you applied and then also your personal contact details.  

We will then work with the contact centre to follow this up and find a resolution for you. 

Thank you Wewo.


10/11/21, 7:31 AM

You sent

Good morning thank you for your kind response.

Yes I opened my fixed deposit at Waigani branch. Opened it on-line so it went to Waigani branch (not Waigani drive ezlx anz bank but ex myBank office)

I have two issues that never been resolved in the past 8  months (since February 2021)

1. My fixed deposit account, there are two accounts with my name, first one is k.... and second one is k.....

........ is the person I submitted all the forms I filled out to. I went 3 times. And two times they asked me to wait then never came back, after 2 or 3 hours waiting. The last one the reason was Mrs Etna has moved to the other branch

2. My visa card I ordered with Reuben at the same Office. This was about 19 February 2021. This one never finalized to thai date..over and over I am told.come back again

We should not be ordered to.come back when there is no clear counter for cards collection. Individual staff should handle and submit to one counter for cards collection so we do not need to chase those individuals. This create potential opportunity for bribery.

This applies the same issue with my form submission for fixed depositals. They should not come back to me and say that ...... has moved. That is not my issue. my issue is I trusted my money with you and I need the certificate of the deposits. All banks the world will provide this within days only. Visa cards can be issued within weeks not months if not days.

I screen shot my savings and fixed accounts here. Please do help me follow this up.

Thank you very much indeed. And the God that I believe and serve for will bless you accordingly!

Wewo Kotokay



Hi Wewo,

Thank you for detailing your situation and we are very sorry to hear about this. 

We take pride in our customer service so we are disappointed to hear these issues you face. So we can help rectify this situation as soon as possible, we are going to pass your complaint to your customer service specialists and ask for a prompt resolution. In order to do that, can you please provide us your full name, account number, email and phone number. 

Thank you!


My full name: Wewo Kotokay

My accounts already in the photo but I type them now

A. 00ffffffffff Savings account Vision City Branch

B. 222kkkk Savings Wagani branch

C. 22kkkk Wagani branch

D. 224kkkkk fixed deposit K............

E. 22kkkkk fixed deposit K.........

My email: gggggggggggggggggggg

I prefer using ......................

Phone number: ................


You sent

My full name: Wewo Kotokay

My accounts already in the photo but I type them now

A. 001... Savings account Vision City Branch

B. 22... Savings Wagani branch

C. 224...Savings Wagani branch

D. 224.... fixed deposit Kffffffffffff

E. 22.... fixed deposit Kfffffffffff

My email:.....................

I prefer using ..............

Phone number: ........................



Great, thank you for providing all that information. We have passed it onto your extended team to investigate and will get back to you as soon as possible. We thank you for your patience.


10/15/21, 11:58 AM

You sent

Hi Kina Bank since 4 days ago I have not yet go back any progress. Thank you


Hi Wewo, 

Thank you for your recent message on our Facebook page in relation to card security.  We do take card security and the security of our customers very seriously. 

So we can better understand your situation can you please provide your full name, contact email address and contact phone number.  We will then arrange for someone to call you directly and discuss what you've experienced. 

Many thanks.


12/19/21, 12:43 PM

You sent

I am sorry to say that the best way is submit the case to police for investigation as it is also related to a trading a store here which gave out my PIN. Then the thief used it to withdraw my money. how come a trading store can find out my PIN number? K5,000 was stolen and bank cannot do anything with that store? To find out what really happened when the thief was doing transaction. That transaction was k1,000 then cash withdrawal some hours after that at kina Bank ATM two times, with k2,000 each withdrawal

12/19/21, 2:11 PM

You sent

I want to see this ...... trading store is related to the thief and how it relates to my previous cases of hacking into my on-line banking account that costed me more than that, which was also an Indian man. In that case according to Google report he lives in Madras India but kina Bank did not give clear explanation on what really happened other than blaming me for doing on-line transactions. Bank should know at least how the person hacked into my bank account. But I just left it like that. And now this is a second time they actually came into my house, stole my wallet with my visa debit card and used it. Indian identities in these to incidents may or may not be related but the main issue is Kina Bank stays in the position of blaming me for not careful with my card or my login ID, which I automatically know all about this long time in my life. I am not new with banks and how I should keep or deal with PIN number and login ID and password.


Thanks for the further note Wewo and we understand the situation you find yourself in is quite distressing and frustrating. 

Can you please confirm these details are still valid?

Kina Bank

My email: .................

I prefer..........

Phone number: ...............

Kina Bank

Once confirmed we will pass this along to our team for follow up.

You sent

Yes yes thanks that is Right

Kina Bank

Thank you Wewo, we've reported the incident now to the head of our contact centre.


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